At Paramount Packaging, we are committed to providing our customers with a level of customer service that meets and exceeds their needs throughout the entire organisation.
We strive to offer the best horizontal flow wrappers in the UK & Ireland marketplace and accompany this with a service level we can all be proud of. In order to achieve this, the Directors will implement a Quality Management System (QMS) in line with the International Standards of good practice, ISO 9001:2015.
Our Quality Policy is defined and passionately driven by the following principles and behaviours:
- A constant focus on our customers and their requirements thus allowing us to build long, profitable and mutually beneficial relationships with all of them.
- Responding swiftly and accurately to customer requests including inquiries, orders, invoicing, engineer requests and spare parts.
- Ensure all staff are aware of what our Quality Management System is and how they can deliver quality in all they do within the workplace.
- We are all responsible for delivering quality in our work.
- By striving for quality and outstanding service in all that we do, we will build a successful future for Paramount Packaging Systems and our customers.
Whilst we shall endeavour to produce work and service to these high levels; we may not always achieve this. We will therefore commit to following up any justifiable complaints and ensure that these are rectified in a timely manner.
Only by providing outstanding service and product quality will we achieve our aims of long term success and sustained continued improvements.
The policy, organisation and procedures necessary to deliver the required standards as directed above are detailed within the Quality Management System document.